Privacy Policy

This privacy policy describes how we handle your information when you use our site or contact us about custom family name signs and established year plaques.

Information We Collect

When you send a message via our contact form, we collect the name, email address, and message you provide. If you agree to the consent checkbox, we process this data to respond to your inquiry and, where relevant, to prepare or fulfill an order. We do not collect sensitive categories of data.

How We Use Your Information

We use your contact details only to reply to your requests, send order-related updates, and improve our service. We do not sell your personal data to third parties.

Legal Basis for Processing (GDPR)

Where the GDPR applies, we process your data on the basis of your consent (when you tick the consent box), contract performance (to fulfill an order), and our legitimate interests (to respond to inquiries and improve our service). You may withdraw consent at any time by contacting us.

Sharing and Disclosure of Information

We do not sell or rent your personal data. We may share data with service providers who assist us (for example, hosting or email delivery) under strict confidentiality. We may disclose data if required by law or to protect our rights.

Data Protection

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or alteration. Data transmitted via the contact form is handled in line with our security practices.

Your Rights and Choices

You may ask us what data we hold about you and request access, correction, or deletion, subject to applicable law. You may object to processing or request data portability where the law provides. To exercise these rights, use the details on our Contact page. You also have the right to lodge a complaint with a supervisory authority where applicable.

Your California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) may give you the right to know what personal information we collect, use, and disclose; to delete your personal information; to opt out of the "sale" or "sharing" of your personal information (we do not sell or share your personal information as defined under the CCPA); and to non-discrimination for exercising these rights. To submit a request, contact us via our Contact page. We will verify your identity before processing. You may designate an authorized agent to submit a request on your behalf. We do not sell or share the personal information we collect.

International Data Transfer

We are based in the United States. If we transfer data outside your state or country, we use appropriate safeguards where required by law (for example, standard contractual clauses or adequacy decisions).

Data Retention

We keep your data only as long as needed to respond to your inquiry, fulfill an order, or comply with legal obligations. You may ask us to delete your data earlier where the law allows.

Children's Privacy

Our site is not directed at children. We do not knowingly collect personal data from minors. If you believe we have received data from a minor, please contact us and we will delete it.

Third-Party Services

Our site may use or link to third-party services. Conversion tracking (e.g. Google Ads), remarketing, and analytics (e.g. Google Analytics) may set cookies or collect data as described in their own policies. The embedded Google Maps content is subject to Google's Privacy Policy. We do not control these services; please review their privacy and cookie policies for details.

Use of Cookies

We may use cookies to remember your preferences (for example, that you accepted our cookie notice). For more detail, see our Cookies Policy.

Policy Updates

We may update this policy from time to time. The current version is always available on this page. The date at the bottom of the site reflects our last update.

Contact Information

For questions about this policy or your data, contact us at: 333 S Spring St Suite F2, Los Angeles, CA 90013, United States. Phone: +1 (213) 460-2286. Email: dispatch@zlexironwhroxxen.world. You may also use our Contact page.